Refund & Cancellation Policy

1. Order Cancellation:
   • Orders can be canceled before dispatch or delivery.
   • Custom-made jewellery cannot be canceled once production starts.
   • Cancellations can be requested via email, phone, or in-store.
2. Refund Eligibility:
   • Refunds apply to canceled orders before dispatch or verified manufacturing defects.
   • Custom, personalized, or altered items are non-refundable.
3. Refund Process:
   • Refunds use the original payment method.
   • Digital payments: 5–7 business days; Cash refunds processed in-store.
   • Partial refunds may exclude making charges.
4. Exchange Policy: Defective items may be exchanged for the same or similar product of equivalent value.
5. Returns for Repair or Replacement: Defective items can be returned for repair within 7 days of purchase at no extra cost if verified.
6. Terms for Refund or Exchange:
   • Proof of purchase (bill/invoice) is mandatory.
   • All refunds and exchanges are subject to management verification.
7. Amendments: We reserve the right to update this policy at any time; customers should review it periodically.